Previous Job Title: Team Quality Lead for Risk and Credit Underwriting for a financial-technology client contract

Previous Company: TELUS International Ireland

Years In Previous Job: Less than 1 year

Skills and Experience gained: Overseeing operational team of fifteen members for quality of fraud risk and credit risk reviews performed.

Previous Job Title: Credit Operations Underwriting Team Member for a financial-technology client contract

Previous Company: TELUS International Ireland

Years In Previous Job: Less than 1 year

Skills and Experience gained: Reviewing customer accounts for signals of potential credit risk including general assessment, duplicate account creation, large transfers, expiring current reserves in place, processing volume. Additionally evaluating appeals from customer accounts that were recently offboarded for concerning credit risk signals.

Previous Job Title: Risk Underwriting Team Member for a financial-technology client contract

Previous Company: TELUS International Ireland

Years In Previous Job: Less than 1 year

Skills and Experience gained: Reviewing customer accounts for signals of potential fraudulent activity and acting on how to determine a course of treatment.

Previous Job Title: Priority Services Product Specialist for a financial-technology client contract

Previous Company: TELUS International Ireland

Years In Previous Job: 1-2 years

Skills and Experience gained: Functioning as a member of the product specialist team fielding customer queries relating to the technical implementation and use of financial-technology products for online-payments processing.

Previous Job Title: Teacher of English as an Additional Language

Previous Company: Peace Corps

Years In Previous Job: 1-2 years

Skills and Experience gained: English teacher from Year 3 through Year 12 at an Albanian state school following mandated Albanian Education Ministry curriculum.